TERMS & CONDITIONS
1. Definitions
In these terms:
Customer means the person or entity instructing the Company.
Company means We Soul Ltd trading as Wetradeworks.
Contract means any quotation, estimate, invoice, email instruction or agreement incorporating these Terms.
Works means the services, installation, design, procurement or construction described in the Company’s estimate or written confirmation.
Goods means any materials, fixtures, fittings or equipment supplied by the Company.
“In writing” includes email and electronic communication.
2. Formation of Contract & Acceptance
2.1 These Terms apply to all Contracts and prevail over any other terms unless otherwise agreed in writing.
2.2 Acceptance of a quotation, instruction to proceed, payment of a deposit, interim payment, or full payment of any invoice constitutes full and binding acceptance of these Terms.
2.3 No separate signature shall be required for these Terms to be legally binding.
3. Estimates and Variations
3.1 Estimates remain valid for 28 days unless otherwise stated.
3.2 Unless expressly stated as “Fixed Price”, estimates are based on visible conditions and information provided and may be revised.
3.3 The Company reserves the right to revise estimates where:
Additional works are instructed
Material costs increase
Unforeseen works are discovered
There has been a manifest error
3.4 If the final price exceeds the estimate by more than 10% prior to commencement, the Customer may cancel before works begin.
4. Procurement and Supply of Goods
4.1 Where the Company sources or purchases Goods on behalf of the Customer, an administration fee of:
• 20% of item cost (excluding delivery), or
• £45 per individual purchase (whichever is greater)
shall apply.
4.2 This fee covers sourcing, ordering, coordination, delivery management, returns handling and payment processing and is non-refundable once the order has been placed.
4.3 All Goods must be paid for in advance unless otherwise agreed in writing.
4.4 Title to Goods remains with the Company until full payment is received.
5. Cancellation and Returns
5.1 Stock items may be returnable only at supplier's discretion and may be subject to a minimum 25% restocking charge.
5.2 Non-stock, bespoke, colour-specified, made-to-order or special-order items cannot be cancelled or returned once ordered.
5.3 Minor variations in colour, finish, grain, shade or dimension within manufacturer tolerances shall not constitute defects.
6. Delivery and Inspection
6.1 Delivery dates are estimates only.
6.2 The Customer must inspect the Goods immediately upon delivery.
• Shortages must be reported within 48 hours.
• Damages must be reported within 7 days.
6.3 Installation constitutes acceptance of the condition and suitability.
6.4 Risk passes to the Customer upon delivery.
7. Prices and Payment
7.1 All prices are subject to VAT.
7.2 Invoices are due immediately upon completion unless agreed otherwise in writing.
7.3 For staged projects, 95% is payable on practical completion, with 5% retained solely for snagging, payable within 14 days or immediately on completion of snagging — whichever occurs first.
7.4 Late payments accrue interest at 3% above the Bank of England base rate.
7.5 The Company is not obliged to issue certificates, warranties or guarantees until payment is received in full.
8. Workmanship Warranty
8.1 The Company provides a 12-month workmanship warranty from practical completion.
8.2 This warranty covers defects arising solely from faulty installation carried out by the Company.
8.3 Exclusions include:
Normal wear and tear
Structural movement or settlement
Third-party interference
Misuse or neglect
Work not paid in full
8.4 Liability under this warranty is limited strictly to rectification of defective workmanship.
9. Product Warranty
9.1 The Company provides a 12-month product warranty from delivery covering defects under normal use.
9.2 Remedy shall be repair or replacement at the Company’s discretion.
9.3 Extended warranties beyond 12 months are provided solely by the manufacturer.
9.4 The Company shall not be liable for:
Manufacturer warranty refusals
Registration failures
Manufacturer delays
Manufacturer insolvency
Warranty exclusions imposed by manufacturers
9.5 It is the Customer’s responsibility to register extended warranties where required.
10. Limitation of Liability
10.1 The Company’s total liability shall not exceed the total amount paid under the Contract.
10.2 The Company shall not be liable for:
Consequential or indirect loss
Loss of profit
Alternative accommodation costs
Removal or reinstallation costs
Damage resulting from defects in existing structures
10.3 Nothing excludes liability for death or personal injury caused by negligence.
11. Customer Responsibilities
11.1 The Customer must obtain all necessary permissions, consents, licences, planning approvals and landlord approvals prior to works commencing.
11.2 The Customer shall provide safe and clear access.
11.3 The Customer shall indemnify the Company against third-party claims arising from failure to obtain permissions.
12. Defects Notification
12.1 Any defect must be notified in writing within the applicable warranty period.
12.2 The Company must be given a reasonable opportunity to inspect and rectify.
12.3 If inspection reveals no defect attributable to the Company, inspection time may be charged.
13. Force Majeure
The Company shall not be liable for delay or failure caused by events beyond its reasonable control including supplier shortages, shipping delays, labour shortages, or government restrictions.
14. Cancellation Rights
14.1 Statutory 14-day cooling-off rights apply where legally required.
14.2 If cancellation occurs after materials are ordered or works commenced, the Customer shall pay for:
All completed works
All ordered materials
Reasonable administrative and loss costs
15. Intellectual Property
All designs, drawings, documents and website materials remain the property of the Company unless otherwise agreed.
16. Governing Law
This Contract shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
We Soul Ltd
Office 12057, 182-184 High Street North, London, E6 2JA
Company Registration Number: 13993546