Terms and Conditions
We Soul Ltd, trading as WeTradeWorks
Office 12057, 182–184 High Street North, London E6 2JA
Company registration number: 13993546
FMB member · ICO registration reference: ZB464862
Email: contact@wetradeworks.co.uk · Telephone: 020 4547 0163
Last updated: 14/08/2026
1. About these terms
These are the terms on which we carry out work for you. Please read them before accepting our estimate —
they explain who we are, how the contract between us works, what happens if the job changes once we're on
site, how and when you pay, and what to do if something goes wrong.
These terms apply where you are a consumer — a homeowner or other individual engaging us other than for
the purposes of a business. If you are engaging us in the course of a business, our commercial terms apply
instead and are available on request.
Nothing in these terms affects your legal rights. Where any term conflicts with your rights under the
Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 or any other consumer protection legislation, your statutory rights prevail.
2. Definitions
We, us, our — We Soul Ltd trading as WeTradeWorks. You, your — the person who accepts our estimate.
Contract — the agreement between us, made up of our estimate and its specification and payment
schedule, these terms, and any variation agreed under clause 9. Works — the building, refurbishment,
design, installation, procurement or maintenance work described in our estimate. Goods — materials,
fixtures, fittings, appliances and equipment we supply as part of the Works. Estimate — our written pricing
document, including any specification and payment schedule attached to it. Practical completion — the
point at which the Works are finished apart from minor items that do not prevent the property being used for
its intended purpose. In writing — includes email and other electronic communication. Working day —
Monday to Friday, excluding public holidays in England.
3. How the contract is formed
3.1 Our estimate is an invitation for you to enter into a contract with us. It is not an offer binding on us until
accepted.
3.2 A contract comes into effect when you accept our estimate in writing, sign our acceptance form, or pay
the deposit — whichever happens first. No separate signature is required for these terms to apply, but we will
always give you a copy of them, and of the cancellation information at clause 5, before you accept.
3.3 These terms are the only terms that apply. Any other terms you put forward, and anything said in
conversation that is not recorded in writing, do not form part of the contract unless we confirm them in writing.
4. Our estimates and prices
4.1 Our estimates are valid for 30 days from the date of issue. After that we may need to re-price, particularly
where material costs have moved.
4.2 An estimate is our considered assessment of the likely cost. It is not a fixed-price quotation unless the
document expressly says "Fixed Price".
4.3 Estimates are based on the information you have given us and on a visual inspection only. We do not
carry out opening-up, intrusive investigation, structural survey or testing unless separately instructed and
priced. We assume that the existing structure, substrate, floors, drainage, plumbing, gas and electrical
installations are sound, correctly installed, compliant with the regulations in force when they were carried out,
and in serviceable condition.
4.4 Where the extent of work can only be established once an area has been opened up, our estimate may
include a provisional sum. Provisional sums are allowances, not fixed prices. They are adjusted up or down
against the actual cost once the extent is known, and the adjustment is shown on the next invoice with a
breakdown.
4.5 The price may be revised where additional work is instructed, unforeseen conditions are found, material
costs increase materially between the date of the estimate and the date of order, or there has been an
obvious pricing or arithmetical error which we tell you about promptly.
4.6 We will tell you in writing before the total price is likely to exceed the estimated total by more than 10%,
and explain why. At that point — whether or not work has already started — you may choose to proceed,
reduce or vary the scope, or bring the contract to an end under clause 16. If you end the contract you pay
only for work properly carried out and Goods properly ordered or supplied up to that point.
4.7 Prices are exclusive of VAT, which is charged in addition at the prevailing rate. Every estimate shows the
net figure, the VAT, and the total payable including VAT, so you can see the full amount before you accept.
4.8 Some residential work qualifies for a reduced or zero rate of VAT — for example certain conversions, and
properties empty for two years or more. Where we believe a reduced rate may apply we will tell you, but it is
your responsibility to provide any evidence HMRC requires. If HMRC subsequently determines that a
different rate applies, the price is adjusted accordingly.
5. Your right to cancel
5.1 Where the contract is made at your home, at your workplace, or at a distance (for example by email or
telephone), you have the right to cancel within 14 days of the day the contract is made, without giving a
reason and without penalty.
5.2 To cancel, tell us clearly in writing before the 14 days expire. You may use the cancellation form at
Schedule 1, but you don't have to — an email saying you wish to cancel is enough. Cancellation takes effect
on the day you send it. We will refund everything you have paid, subject to clause 5.3, within 14 days of
receiving your notice.
5.3 If you want us to order Goods or start work inside the 14-day period, we will ask you to confirm that
request in writing. If you then cancel, you pay a proportionate amount for the work carried out and Goods
supplied up to the moment you told us. If we have not obtained that written request, we will not charge you
for work carried out during the cancellation period.
5.4 You lose the right to cancel once the Works have been fully performed, where performance began at your
express written request and you acknowledged that you would lose the right on completion.
5.5 Goods made to your specification or clearly personalised — made-to-measure joinery, cut worktops,
bespoke glazing, colour-matched or special-order items — cannot be cancelled or returned once production
or the special order has begun.
5.6 Where we attend to carry out an urgent repair or maintenance visit at your specific request, the
cancellation right does not apply to that visit, though it does apply to any further work you go on to instruct.
5.7 If you cancel outside the 14-day period, other than under clause 4.6 or because of something we have
done wrong, clause 16.1 applies.
6. Deposit and payment
6.1 We ask for a deposit of 25% of the estimated total to secure your booking. This covers initial Goods,
procurement and mobilising our team to site.
6.2 The balance is invoiced in stages in line with the payment schedule attached to your estimate. Each
stage is invoiced when that stage is approximately 80% complete, with the balance for that stage due on its
completion.
6.3 On staged projects, 95% of the contract price is payable at practical completion. The remaining 5% is
retained by you solely against snagging, and is payable on completion of the agreed snagging list or 14 days
after practical completion, whichever comes first.
6.4 The dates in the payment schedule are indicative. They may move as the Works progress, and a change
of date does not by itself entitle either of us to compensation.
6.5 Invoices are payable within 7 days of issue by bank transfer to the account shown on the invoice. We do
not accept cash payments over £2,500. We will never ask you by email to send funds to a different
account — if you receive such a request, stop and telephone us on 020 4547 0163 before paying.
6.6 We may ask for Goods to be paid for in advance of ordering where an individual item is of significant
value, or where a supplier requires payment up front. We will tell you before you accept the estimate where
this applies.
7. Late payment
7.1 If an invoice is not paid by its due date we may charge interest at 4% a year above the Bank of England
base rate, calculated daily from the due date until payment is received in full.
7.2 We may also suspend the Works, on giving you 7 days' written notice and an opportunity to bring the
account up to date. Where we suspend for non-payment we are not responsible for the resulting delay, and
our reasonable costs of demobilising and returning to site may be charged.
7.3 We will not charge both interest and a separate late payment administration fee on the same overdue
amount.
7.4 We may withhold our own workmanship guarantee documentation and portfolio-standard handover
material until payment is received in full. This does not apply to statutory or regulatory certification —
gas safety records, electrical installation certificates, building control notifications and similar are issued and
notified when due, regardless of the state of your account.
8. Goods, procurement and delivery
8.1 Where we source or purchase Goods on your behalf, a procurement charge applies of 20% of the item
cost excluding delivery, or £45 per individual purchase, whichever is greater. This covers sourcing, ordering,
coordination, delivery management, returns handling and payment processing. The charge is shown as a
separate line on your estimate so you can see it and agree to it before you accept, and it is non-refundable
once the order has been placed.
8.2 You are free to supply your own materials. Where you do, we are not responsible for their quality,
suitability, availability or delivery, and any delay or abortive labour caused by them may be charged.
8.3 Title to Goods remains with us until they have been paid for in full. Risk passes to you on delivery to site.
8.4 Delivery dates are estimates given in good faith.
8.5 Please check deliveries on arrival where you are reasonably able to. It helps us if shortages are reported
within 48 hours and visible damage within 7 days, so we can claim against the supplier or carrier. These
timescales do not limit your statutory rights, including your rights in respect of defects that were not
reasonably apparent on inspection.
8.6 Once a special or bespoke order has been placed at your request it cannot be cancelled, and the cost is
payable in full.
8.7 Where stock Goods are returned at your request, returns are at the supplier's discretion. We will pass on
the supplier's actual restocking charge together with our reasonable handling and carriage costs, and we will
tell you what that figure is before processing the return so you can decide whether to proceed.
8.8 Natural and manufactured materials vary. Minor variation in colour, finish, grain, shade, veining or
dimension within the manufacturer's published tolerances is not a defect. Where an exact match matters to
you, tell us before we order and we will arrange samples.
9. Changes to the Works
Site conditions change and scope evolves. So that work isn't held up while approvals are chased, variations
are handled as follows.
9.1 Minor variations — up to £500 per item. We will tell you what is needed and what it will cost. You may
approve it verbally, by text, WhatsApp or email. We will confirm the item and its cost in writing within 2
working days and add it to the next stage invoice.
9.2 Larger variations — over £500. We will set out the additional work and its cost in writing for your
approval before carrying it out. You are free to approve or decline. Please respond within 2 working days. If
we have not heard from you and the item prevents us continuing, we may pause that element of the Works
and the programme is extended accordingly. We will not charge for the first 2 working days of any such
pause. Beyond that, standing time may be charged at £280 per operative per day for operatives who cannot
reasonably be redeployed, and we will tell you in writing before standing time starts to accrue.
9.3 Urgent or unavoidable works. Occasionally something is uncovered that must be dealt with
immediately — to make the site safe, to prevent damage to the property, or to avoid completed work having
to be taken back out. Where it is not reasonably possible to obtain your approval first, we may carry out the
minimum necessary and will notify you as soon as practicable with a full breakdown. This is charged on a
time-and-materials basis at our day rates, plus 20% on Goods in line with clause 8.1. We will not exceed
£750 on any single item without your agreement, or 1% of the contract price if that is higher, subject to an
overall limit of £2,500 per item.
9.4 If you decline additional work. We will confirm in writing what we are unable to complete or guarantee
as a result, and adjust the contract price accordingly. We are not responsible for defects or consequences
arising from work we advised was necessary but were instructed not to carry out.
9.5 Any variation agreed under this clause forms part of the Contract and is subject to these terms.
10. Programme, access and your responsibilities
10.1 Start dates and durations are estimates given in good faith. We will keep you informed of any material
change.
10.2 You agree to give us safe, clear and reasonable access to the areas we need during agreed working
hours, and to provide a working supply of water, electricity and lighting, and reasonable access to welfare
facilities or agreement to a suitable alternative.
10.3 Please clear the working areas of furniture, belongings and valuables before we start. We will protect
what we reasonably can, but we cannot accept responsibility for items left in the working area.
10.4 It is your responsibility to obtain planning permission, building regulations approval, listed building
consent, freeholder, landlord or managing agent consent, and to serve any notices required under the Party
Wall etc. Act 1996, unless our estimate expressly states that we are handling a particular consent. We are
happy to advise, but advice is not a substitute for consent.
10.5 If you are aware that the property may contain asbestos you must tell us before work begins. If we
suspect asbestos we will stop work in that area immediately. Asbestos survey, testing and removal are
excluded from our estimates and must be carried out by a suitably licensed contractor at your cost. Any
resulting delay is not our responsibility.
10.6 Where access, parking, permits, scaffolding licences or restricted working hours are imposed by a local
authority, managing agent or building management, please tell us before we price the Works. Costs and
delays arising from restrictions we were not told about may be charged.
10.7 If a third party brings a claim against us because a necessary permission or consent was not obtained,
you agree to reimburse our reasonable, properly evidenced losses and costs. This applies only to the extent
the claim results from your failure to obtain the consent, and not to the extent it results from anything we did
wrong.
11. Completion and snagging
11.1 At practical completion we will walk the Works with you and agree a single written snagging list. We will
complete the listed items within 10 working days, or such longer period as is reasonable where Goods must
be ordered.
11.2 Items raised after the snagging walkthrough that are not defects in our work are treated as variations
under clause 9.
11.3 Payment follows clause 6.3.
12. Our guarantee and warranties
12.1 Workmanship. We guarantee our workmanship for 12 months from practical completion. If something
within that period needs putting right because of the way we carried out the work, tell us and we will return
and remedy it at no cost to you.
12.2 Goods. We warrant Goods we have supplied for 12 months from delivery against defects arising in
normal use. Beyond that, Goods carry the manufacturer's own warranty. We will pass those warranties to you
and help you make a claim, but we are not the manufacturer's guarantor and we are not responsible for a
manufacturer's delay, insolvency, refusal or its own warranty exclusions. Where an extended manufacturer
warranty requires registration, we will tell you, but registration is your responsibility.
12.3 Exclusions. Our guarantee does not cover fair wear and tear; damage caused by misuse, accident or
neglect; alterations, repairs or additions carried out by anyone else; failure of existing installations we did not
carry out; settlement, shrinkage and minor cracking in new plaster, render, screed or timber, which is normal;
movement or damp arising from causes outside the Works; variation within manufacturer tolerances under
clause 8.8; or failure to maintain the Works or follow reasonable aftercare advice.
12.4 Notifying a defect. Please tell us in writing as soon as you notice a problem, and give us a reasonable
opportunity to inspect and put it right. If we attend and find no defect attributable to our work, we may charge
for the visit at our standard rates — we will tell you that this may happen before we attend.
12.5 This guarantee is in addition to your statutory rights and does not replace or limit them. Under
the Consumer Rights Act 2015, services must be carried out with reasonable care and skill and Goods must
be of satisfactory quality, fit for purpose and as described. Where they are not, you have statutory remedies
which may include repeat performance, a price reduction, repair, replacement or a refund. Your right to bring
a claim lasts for up to 6 years in England and Wales — longer than our 12-month guarantee — and nothing in
these terms shortens it or limits you to a single remedy.
13. Our liability
13.1 If we fail to comply with these terms we are responsible for loss or damage you suffer that is a
foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable.
13.2 We hold public liability insurance of £1,000,000 and employer's liability insurance of £5,000,000.
Evidence is available on request.
13.3 Subject to clause 13.4, our total liability under or in connection with the Contract is limited to the greater
of the total contract price and the amount recoverable under our insurance for the relevant claim. Subject to
clause 13.4, we are not liable for loss of profit, loss of business or indirect or consequential loss, or for
damage that results from defects in the existing structure that we did not cause and could not reasonably
have identified.
13.4 We do not exclude or limit our liability in any way for: death or personal injury caused by our negligence
or that of our employees or subcontractors; fraud or fraudulent misrepresentation; breach of your statutory
rights under the Consumer Rights Act 2015, including the cost of putting defective work right; defective
products under the Consumer Protection Act 1987; or anything else that cannot lawfully be excluded or
limited.
13.5 We are not liable for delay or failure to perform caused by events outside our reasonable control,
including severe weather, supplier or material shortages, shipping delays, industrial action, utility failure, or
acts of a public authority. We will tell you promptly and take reasonable steps to minimise the effect. If the
delay is substantial, either of us may end the contract, and you pay only for work properly carried out and
Goods properly supplied.
14. Subcontractors and certification
We may use suitably qualified and insured subcontractors for parts of the Works, including gas, electrical and
other specialist trades. We remain responsible to you for the Works as a whole. Where applicable to your job,
gas and electrical work is carried out by registered engineers and the relevant certification is issued to you on
completion.
15. Intellectual property
15.1 Designs, drawings, specifications, visualisations and other documents we produce remain our property.
15.2 On payment in full you have a permanent, royalty-free licence to use those documents for the
construction, use, maintenance, repair, insurance and sale of the property they were prepared for. You may
not use them for a different property or license them to others without our written agreement.
15.3 We may photograph the Works and use the images in our portfolio, website and marketing, but only with
your written consent where you or the property are identifiable. You may withdraw that consent at any time.
Our Privacy Notice explains this in more detail.
16. Ending the contract
16.1 You may end the contract at any time by telling us in writing. If you do so other than under clause 4.6 or
clause 5, or because of something we have done wrong, you pay for work properly carried out, Goods
ordered or supplied, and our reasonable, properly evidenced unavoidable costs of demobilising. We will not
charge more than we have actually lost, and we will provide a breakdown.
16.2 We may end the contract on written notice if you fail to pay an overdue invoice within 14 days of a
written reminder, fail to give us access to carry out the Works, or behave in a way that makes it unreasonable
for our team to remain on site.
16.3 Ending the contract does not affect rights or obligations that have already arisen.
17. Complaints
If you're unhappy with anything, please tell us as soon as possible so we can put it right. Email
contact@wetradeworks.co.uk or call 020 4547 0163. We will acknowledge your complaint within 3 working
days and give you a full response within 14 working days.
We are a member of the Federation of Master Builders. If we can't resolve matters between us, you may refer
the complaint to the FMB Dispute Resolution Service on 0113 201 4263 or at disputes@fmb.org.uk. You
may also contact the Citizens Advice consumer service for guidance. Nothing in this clause affects your right
to take court proceedings.
18. Data protection
We collect and use your name, address, contact details and information about your property in order to price
and carry out the Works and to meet our legal obligations. We do not sell your data. Our full Privacy Notice is
at www.wetradeworks.co.uk/privacy and explains what we collect, why, how long we keep it, and your rights
under the UK GDPR.
19. Health and safety
We work in accordance with our Health and Safety Policy, available on our website. On notifiable projects we
will tell you about your duties as a domestic client under the Construction (Design and Management)
Regulations 2015 and, where applicable, take on those duties ourselves as principal contractor.
20. General
20.1 We may transfer our rights and obligations under the Contract to another organisation, and will tell you
in writing if we do. This will not affect your rights. You may transfer your rights to a new owner of the property
with our written consent, which we will not unreasonably withhold.
20.2 The Contract is between you and us. No other person has any right to enforce it, other than as set out in
clause 20.1.
20.3 If any part of these terms is found to be unlawful or unenforceable, the remaining terms continue to
apply.
20.4 If we delay in enforcing a term, that does not prevent us from enforcing it later.
20.5 These terms are governed by the law of England and Wales. Proceedings may be brought in the courts
of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the
courts of the country where you live.
Schedule 1 — Model cancellation form
Complete and return this form only if you wish to cancel the contract. You do not have to use this form — any
clear written statement will do.
To: We Soul Ltd t/a WeTradeWorks, Office 12057, 182–184 High Street North, London E6 2JA.
Email: contact@wetradeworks.co.uk
I/We hereby give notice that I/we cancel my/our contract for the supply of the following service:
Description of works: ..................................................
Ordered on / received on: ..................................................
Name of consumer(s): ..................................................
Address of consumer(s): ..................................................
Signature of consumer(s) (only if this form is notified on paper): ..................................................
Date: ..................................................
We Soul Ltd trading as WeTradeWorks · Office 12057, 182–184 High Street North, London E6 2JA ·
Company Registration Number 13993546